Our aim is to be a reliable partner which provides all the support you need. We adopt a customer-focused approach, and satisfaction is our number one priority. Please see below if you have any questions regarding the ordering process, product and delivery information or complaint procedures. General queries are also covered.

Returns & refund


Free 30-day right of return
You may return ordered goods within 30 days of receipt. Returns are processed quick and straightforward. Each parcel includes a return label and a return form which provides details of the return process. Please complete this return form in full, place it in your return package and send both back to us. HAIX will pay the costs of the return shipment. If goods are being returned, we will transfer the money back to your bank account within one week.

Exchanges are generally not possible. Please place a new order to receive your required articles.

The following items may not be returned: Shoes which have been worn or become soiled.

Please be sure to retain your post office receipt when making a return. This contains your dispatch number. We will need this number to clarify the situation if we do not receive the parcel.

If you have made an advance payment, the amount will be refunded to the original payment method within approximately three to seven working days after the credit note is issued.

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